Frequently asked questions
Everything people ask me before ordering. If your question isn't here, write to me directly, I answer fast.
Ordering and timing
How fast will I receive my song?
Most songs go out within 72 hours. On the Premium plan, count 48 h. And for last-minute gifts, there's a 24 h express option. If your event has a fixed date, mention it in the form: I plan around it. The delivery time starts once the payment is received and I have all the information: your story, the details and the anecdotes about the person the song is for.
How does ordering work, concretely?
You fill out the order form with your story, choose your package, then pay online. As soon as I have received the payment, I get to work and you receive your song by e-mail. The full walkthrough is on the How it works page.
How do I pay? Is it secure?
Payment is made online, by card or with your PayPal account. The form shows the total of your order and you pay right after sending it. The order is confirmed as soon as the payment is received. This website does not collect any banking data, payment takes place on the PayPal site.
The creation
Who really writes the lyrics?
I do. Jean-Luc, songwriter since I was 14, trained at the Perpignan Conservatory. The lyrics are entirely mine, written from your story. The music and the voice are created with artificial intelligence tools that I direct: I choose the style and the arrangements, discard the versions that don't fit, then retouch, mix and master every track. I would rather tell you plainly. My full background is here.
Which musical styles are possible?
Almost all: pop, piano ballad, French chanson, rock, rap, reggae, bossa, 80s disco, country. Best tip: tell me what the person plays in the car. That's usually the best compass.
What information should I provide?
The person's first name, the occasion, your relationship, and above all the anecdotes: memories, nicknames, quirks, meaningful places. No need to write a novel. Ten sincere lines beat three pages of generalities.
Is the song really unique?
Yes. Every text is written for your project and never reused. No two birthday songs are alike, because no two moms are alike.
What if I don't like the song?
We fix it. Every plan includes revisions: a word that rings false, a verse to rework, a tempo to slow down. You tell me, I adjust. You get 1 round of revisions with Essential, 2 with Premium and up to 5 with Prestige.
Delivery and usage
In what format will I receive my song?
A high-quality MP3 by e-mail, playable on any device, plus the lyrics in PDF, perfect to print and slip into a card. On Premium and Prestige, you also get the high-definition WAV, ideal for a wedding sound system.
Can I play the song at the party or post it online?
Of course, that's the point! Family party, wedding, your personal social media: the song goes wherever you go, in a private setting. Only commercial use (advertising, sales) requires a specific agreement. Details are in the Terms.
Can I gift the song to someone who lives far away?
Yes, everything is digital. The song travels by e-mail, so all you need is an address to gift it to someone on the other side of the world.
Do you offer an instrumental version or a video?
Yes, as add-ons: the instrumental version (€9.90) so you can sing it yourself on the day, the karaoke version (€19.90), a video where the lyrics scroll in time so everyone can sing together, and the photo slideshow video (€29.90) that sets your photos to the song. The slideshow video and the instrumental version are included in the Prestige plan, with the video limited to 10 photos. Full details on the Pricing page.
Gift cards
How does the gift card work?
You choose a plan and a design on the Gift card page, then pay with PayPal. The card arrives by e-mail within minutes, with a code and a link. The person who receives it types the code in the song request form: the value of the card is deducted from the price of the plan.
How long is the card valid?
12 months from the date of purchase. The expiry date is written on the card.
Can the card be used for a more expensive plan?
Yes. The value of the card is deducted from the price of the chosen plan, and you pay the difference plus any add-ons. If the chosen plan costs less than the card, the difference is not refunded, so the simplest is to pick the same plan.
Can I get a gift card refunded?
You can withdraw within 14 days of purchase as long as the card has not been used, by writing to contact@machansonperso.com. Once the card has been used, the song order follows the terms and conditions of sale.